Return Policy

We are committed to ensuring your satisfaction with our products and service. Please read our full return policy.


All returns must have a return authorization number (RA) Returns without a RA number will NOT be accepted You can receive your RA number simply by calling our customer service phone number 800-960-0305 between the hours of 10:00 A.M. and 5:30 P.M. EST Monday to Friday.


Eligible products must be returned within 30 days of delivery.


Product(s) must be in new, fit to be offered-for-sale condition. Safety seals cannot be opened or broken.


All parts and accessories must be included and in original packaging.


Shipping fees are non-refundable and the cost of return shipping is the responsibility of the customer.


If your order(s) shipped for free and you are returning it, we will deduct the original outbound shipping costs from your refund.


Return orders may be subject to a restocking fee. Online Medical Supply will not be held responsible for any restocking fees assessed by manufacturers on returned items.


If your return is the result of a defective product or shipping error, Online Medical Supply will rectify the issue promptly, please contact us.


Some items by their nature are simply non-returnable. In fact, some items will state in their description that they are non-returnable.

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