Frequently Asked Questions

Do you accept or bill my insurance company for medical supplies?
No, we are a a direct pay company and payment must be finalized prior to shipment.


ORDERING INFORMATION:

How do I set up an account with OnlineMedicalSupply.com?

Can I place an order by phone?

Can I place an order by mail?


SHIPPING INFORMATION

How long until I receive my medical supplies?

What is the cost to ship my order?

Do you offer Next-Day or Second Day Express Shipments?

Do you ship internationally? 

How do I track my order?


PAYMENT INFORMATION

Do you accept credit cards?

Do you accept a personal or business check?


RETURN INFORMATION

How do I return a product?

Is there a time limit on returns?




ORDERING INFORMATION:

Q. How do I set up an account with OnlineMedicalSupply.com?

A. To establish an account, simply click "Register" .You will enter your billing and shipping addresses and create a unique user name and password. You will have access to your order history and can place orders securely 24 hours a day, 7 days a week.

Q. Can I place an order by phone?

A. Absolutely! Please call us Toll Free 1-800-960-0305.

Q. Can I place an order by mail?

A. To place an order by mail simply send in your order request, along with a Certified Check, Money Order to the following address:

Online Medical Supply.com
11040 Crabapple Rd Ste B
Roswell, GA 30075


SHIPPING INFORMATION

Q. How long before I receive my medical supplies?

A. All Shipments are subject to stock availability.
Orders placed before 2:00 P.M. EST usually ship the same business day.
Orders placed after 2:00 P.M. EST will usually ship the next business day.

Generally, all orders are received in 2-3 business days. Should you need your products sooner please call us and we can check availability and confirm transit time for you. We have warehouses located all across the country to ensure you receive your goods as soon as possible.

Q. What is the cost to ship my order?

A. We offer economy shipping rate at $9.95; expedited shipping at $10.95 and FREE shipping on orders valued over $100.
Orders that include freight, heavy or bulk items will incur extra shipping costs to be applied at checkout and are excluded from above rates.

Q. Do you offer Next-Day or Second Day Express Shipment?

A. Yes. Please contact us directly for express rates at info@onlinemedicalsupply.com or call 800-960-0305.

Q. Do you ship internationally?

A. No. At this time we only ship within the contiguous United States of America.

Q. How do I track my order?

A. Tracking numbers will be sent to the e-mail address (provided by you during registration) on file. If you are using a spam blocking service please make sure to add info@onlinemedicalsupply.com to a safe list, so that you may receive your order conformations, order status and tracking information.


PAYMENT INFORMATION

Q. Do you accept credit cards?

A. Yes, we accept all major credit cards including American Express, Discover Card, Master Card and Visa.

Q. Do you accept a personal or business check?

A. Please mail your check to:

Online Medical Supply
11040 Crabapple Rd
Ste B
Roswell, GA 30075


RETURN INFORMATION

Q. How do I return a product?

A. Before returning any item, please contact us at 1-800-960-0305 to obtain the required Return Authorization (RA) Number.

At the time of issue of the RA number, our customer service representative will also give you the address of our returns department. DO NOT ship returns to our corporate headquarters! - all returns sent to that address will be automatically returned to the sender.

Q. Is there a time limit on returns?

A. There may be time limits or other restrictions set forth by the manufacturer of the item purchased, please do contact us to discuss your return as soon as possible. Unless sent in error by OnlineMedicalSupply.com, the customer is responsible for the return shipping costs. Please read our return policy here.


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