Frequently Asked Questions
REALLY, REALLY POPULAR:Do you take insurance?: No, all orders must be paid for before shipping.
Do you ship internationally: No, only to the lower 48 US states.
ORDERING INFORMATION:
How do I set up an account with OnlineMedicalSupply.com?
Can I still place an order if I did not set up the user account?
Can I place an order by phone?
Can I place an order by mail?
Do you accept Purchase Order (PO) numbers?
SHIPPING INFORMATION
Once I place an order, how long does it take before the order is shipped from your warehouse?
How long does it take to receive my order?
What is the cost to ship my order?
Do you offer Next-Day or Second Day Express Shipments?
Will you ship International orders?
How do I track my order status?
PAYMENT INFORMATION
What credit cards can I use to place my order?
Can I pay by using my personal or business check?
RETURN INFORMATION
How do I return a product?
Is there a time limit on returns?
When do I receive my refund after the item was returned?
Can I return hazardous materials?
ORDERING INFORMATION:
Q. How do I set up an account with OnlineMedicalSupply.com?
A. It is fast and easy to establish an OnlineMedicalSupply.com account. Simply click on the "Setup Account" link above (or Click Here). Follow a few simple steps to enter your personal information and establish a unique user name and password. Once completed, you may place orders online immediately. On your subsequent visits, simply log on with your user name and password for an immediate account access in order to update your personal information, review order history or to place orders 24 hours a day / 7 days a week.
Q. Can I still place an order if I did not set up the user account?
A. Sure. Even if you still have not set up an account with OnlineMedicalSupply.com, you may place an order with Online Medical Supplies. Simply browse our online catalog and add items that you need in the shopping cart. During the check-out process you will be asked for your shipping and payment information. Once this information is submitted, your order is released and processed.
Q. Can I place an order by phone?
A. Of course. To place an order by phone simply calls us at Toll Free 1-800-960-0305.
Q. Can I place an order by mail?
A.To place an order by mail simply send in your order request, along with a Certfied Check, Money Order or business check(for customers with pre-approved credit) to:
Online Medical Supply.com
4500 North Powerline Road; Suite 5, Deerfield Beach, FL 33073
Once we receive one of these forms of payment, your order will be promptly processed.
Q. Do you accept Purchase Order (PO) numbers?
A. Please call 1-800-960-0305 to set up your Purchase Order Account. In order to establish a credit history with us, the first order is always paid for by Credit or Debit Card, Certified Check or Money Order. This also allows us time to send you a credit application, which you will need to fill out and return to us. Restrictions may apply to Purchase Order accounts.
SHIPPING INFORMATION
Q. Once I place an order, how long does it take before the order is shipped from your warehouse?
A. Orders placed before 2:00 P.M. EST usually ship the same business day. Orders placed after 2:00 P.M. EST will usually ship the next business day. All Shipments are subject to stock availability.
Q. How long does it take to receive my order?
A. It usually takes 2-3 business days, once your order information is received and verified. All Shipments are subject to stock availability.
Q. What is the cost to ship my order?
A. Our standard Fedex or UPS Ground rates are as follows:
- $9.95 for orders $ 0 - $ 99.99
- FREE Shipping on most orders over $100(exceptions may apply for bulk or overweight items)
Standard shipping rates apply within the Continental United States only. Please call for shipping costs and delivery information to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands.
Q. Do you offer Next-Day or Second Day Express Shipment?
A. Yes. Please contact us for express rates at info@onlinemedicalsupply.com or call 800-960-0305. Free shipping offer does not apply, if shipping using express services.
Q. Will you ship International orders?
A. No. At this time we do not ship international orders.
Q. How do I track my order status?
A. Tracking numbers and any backorder details will be sent to the e-mail address (provided by you during registration) within 24 hours of shipment. If for some reason you did not receive the status at your e-mail address, please make sure that the e-mail address provided is correct and that you are not using a spam blocking service. If you are using a spam blocking service please make sure to add info@onlinemedicalsupply.com to a safe list, so that you may receive your order conformations, order status and tracking information
PAYMENT INFORMATION
Q. What credit cards can I use to place my order?
A. We accept all major credit cards including American Express, Discover Card, Master Card and Visa.
Q. Can I pay by using my personal or business check?
A. Once you qualify as an established credit customer, you can make payment with a personal or business check. Otherwise, a Certified Check or Monday Order is required for customers not wishing to pay by Credit Card. You can also choose to mail your check to :
RETURN INFORMATION
A. Before returning any item, call 800-960-0305, Monday through Friday between the hours of 10:00 A.M. and 5:P.M. to obtain a Return Authorization (RA) Number.
Please be sure to write this number on the outside of the brown shipping box in which the order was originally shipped. Do NOT write on the actual product packaging. Returns made without a Return Authorization Number will be automatically returned to the sender. At the time of issue of the RA number, our customer service representative will also give you the address of our returns department. DO NOT ship returns to our corporate headquarters at 4500 North Powerline Road; Suite 5, Deerfield Beach, FL 33073 - all returns sent to that address will be automatically returned to the sender.
Q. Is there a time limit on returns?
A. We are committed to ensuring your total satisfaction with our products and services. That is why we offer a 30-Day Risk Free No-Questions-Asked Money Back Guarantee. If you are not completely satisfied with your order for any reason whatsoever within the 30 days purchasing the item, simply return it for full refund . Unless sent in error by OnlineMedicalSupply.com, the customer is responsible for the return shipping costs. In case of an error occurring on the part of OnlineMedicalSupply.com, we will cover the return shipping costs 100%. Returned items must be in their original packaging, unopened, and in a resalable condition in order to be replaced or refunded.
Q. When do I receive my refund after the item was returned?
A. You will receive your refund as soon as the returned goods are received by our returns department. Credits or exchanges can not be provided without obtaining a proper Return Authorization Number.
Q. Can I return hazardous materials?
A. Any return shipments of hazardous materials must be packed, marked, labeled, and shipped in accordance with federal and state laws and regulations governing transportation of hazardous materials.
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